Unit 1 P4: Create a short review document which describes the ways in which you have demonstrated a range of effective interpersonal skills so far during the course. These could be during group work, activities or presentations

Unit 1 P4 Callum Bradwell

create a user guide for the year 7 pupils which will enable them to use the new email system.

Access email
This is how to access you email account.

1. Type in your email address.
2. Enter your password unless it logs you in automatically without the password.
3. Click the sign in button.
4. Done! you will be able to access your email account.

Send
This is how to send an email.

1. Click "new mail" 
2. type in the email address you want to send it to
3. add a subject about the email you are sending
4. add the text to the email this is the information you want the person to see who you are sending this email to.

Open
This is how to open a new email.

1. Click "new mail"
2. then there is a recipient you want to send it to add them to it
3. add a subject 
4. add text you want the recipient to see

Add a contact
This is how you add a contact.

1. Click the people button 
2. search the person you wish to add 
3. click on there name 
4. click add to contacts
5. fill out the contact information about them
6. click save.

Attach a file to an email
This is how you attach a file to an email.

1. Click insert
2. click attachment
3. go to the folder your file you want to attach is in
4. click the file you want to add
5. click open
6. done you have an attachment on your email

Cc
This is how you add a CC to an email.

1. click the CC text box
2. type in the email address you want to be your CC

Make a message ‘urgent’
This is how you make a message urgent

1. Click the extra options button with the ... on it
2. select "set importance"
3. click high, normal or low
4. done you made your message urgent. 

Unit 1 P3: Discuss potential barriers to effective communication

P3- Discuss potential barriers to effective communication

Barriers
Barriers can stop communication between each other for example if a teacher was teaching a class and there was builders outside making too much noise that would be a barrier stopping the teacher communicating with the students. They could solve this by closing the windows and see if it any quieter or moving to a different room so the teacher can talk to the class.

Cultural differences
The barriers with cultural differences are one person may be from a different part of the country but they will have a different way of saying words like people from Newcastle say “Why aye man” which means yes but to a person who lives in Manchester most of them would not understand what they mean this can be a barrier to another person.

Question and answer
A barrier that could be with question and answers is the person who is getting asked the question may not understand what you mean because of the way the person asking the question said it. This could be fixed by explaining the question to the user.

Accuracy
Accuracy is needed when giving information. The barriers could be that if the information is not accurate the user could get bored and stop listening so it is best to get to the point and not go on with yourself.

Methods
Barriers can be overcome by using methods like teachers do if the one of their students isn’t listening they will interact with the user when talking to the group this makes the student listen. The barriers could be that the student is not listening and talking to his mate.

Active engagement
The barriers between active engagement and a student could be that they do not understand how to play the game that the teacher has set up and may not like playing it which will be a barrier to make them want to play the game.


Types of question
The barriers that could be faced with are the user not understanding what you was saying when you was first talking and now they do not know what the answers are.

Spelling and grammar
If the spelling and grammar is not correct this could be a big barrier for the user to understand what the information they are reading is about. The barriers could be its too hard to read and might not be able to understand it which will stop them from completing what needs to be done.

Structure
The barriers for structure is in other countries they could be reading from the opposite side making it hard for the user to read if it’s not in the correct structure. The barrier could be that the structure may make the information hard to read like where to start off or if there is just a big paragraph of work.

Proofreading
The barriers when proofreading is the person who put the information together might have different meanings to words. This could make the work not understandable. This could make mean the user gets the wrong end of the stick and does the wrong work.

Unit 1 P2: Explain the principles of effective communication

Produce a word report that explains the principles of effective

communication. It must discuss 3 points from each of the areas outlined

below.

Cultural differences

Certain people may speak differently as within a different accents and they have different slang to others this could make it hard for people to know what your on about like there is the geordie accent which they talk a lot different to other accents which means they might have different meanings to the words. Other cultural differences could be in different countries like in one country by showing the soles of your feet its disrespectful to others and a lot of people really do not like it.

Question and answer

Asking someone a questions is making the user interact with you also you could ask if they had any questions that you might not of gave information on this can help you better at the work you are doing and give the user the answer they need.

Accuracy

Make the information the you are giving to the users is accurate you do not want to go on about unneeded information this could make the user who is listening to you get bored of it or they might just leave because the information you are giving is going too far off the subject at hand.

Methods

The way you show the information is key to communicating with the audience you could use a PowerPoint with short amount of text and pictures because no one likes to read a big bunch of text you want to get right to the point. Other methods could be sign language which can help people who are deaf to understand what the information is. Different facial expressions when talking about certain information like if the information is funny you could have a facial expression that shows you are laughing to let the audience know that its a funny part of information.

Active engagement

By engaging the audience in activities it helps the users get their head around the information you are giving them. By making all the users engaged in the activities it makes sure they are all listening.

Types of question

When asking the audience different types of questions is good because it helps recap the whole of the information incase other users missed out. other users may not know the answer to a question but another user does and by them answering it, it will help the other user to understand all the information.

Spelling and grammar

If spelling and grammar is incorrect it could lead the user of the information in the wrong direction. Spelling a few words wrong could mean the user might not understand any of the information given.

Structure

The structure of information should be easy to read and not a lot of text the user could get bored of reading or could find the information hard to read and give up. The structure needs to be layout the correct way for the user for example if all the information is in random places that will make it really hard for the user to know where to start reading. It should be set out in titles, subheading and paragraphs.

Proofreading

Proofreading information is key to make sure it makes sense and sounds correct making other people read the information out to you can help in correcting any errors found in the information.

Unit 1 Communication and Employability Skills for IT

Task 1 – What Employers want?

P1 explain the personal attributes valued by employers

Technical knowledge

There is two parts to technical knowledge, They are software for the programmes in a computer like the operating system and hardware which are the components of the computer which makes the computer work.

Software is like word and any program that you see on the computer some software like the operating system is needed for the computer to even work without that you can not see your desktop or any programs you may have. Employers like you to have knowledge of all these programs because you may have to use most of them in the job you are working on if there is programs you do not know how to use they will either teach you how to use them or they might have to find a different employee.

Hardware is the components inside the computer like the CPU the "brains" of the computer and the HDD and a lot other parts without all the components working together the computer would not work like the HDD without that there is no operating system and no programs which makes the computer useless. Employers want you to be able to fix the components inside the computer and have the knowledge to find the source of why the computer is not working and fix it or tell them what they need to fix it.

for example the employee may have a problem with the computer HDD (hard disk drive) it could have corrupted somehow and they ask the employee to fix it so they employee would have to install a new HDD which is a hardware component and they might need to download and install all new software for the HDD like the OP (operating system) and all the programs that they will need on it.

Working procedures and systems (health and safety, data protection, company policies)

Health and safety the employees will show you all the health and safety in case of a fire they will show you where the fire equipment is and where the nearest fire exit is to your workplace and where to go and they will have a first aid kit or first aider who can help incase of an accident.

Data protection means you keep your login and password for the company private you do not let others get a hold of your information for example if your worked in a very important company and someone got hold of your login details they could ruin a lot for the company.

Company policies are rule that have to be followed by for example some companies would only want windows 7 being ran on there machines and they might only want so many programs on the computer which means the employee can not add more programs 

Planning and organisational skills

The employees like a organised employee who has all their equipment and plans in order to meet the deadlines that the employer has set and by them being organised they have a higher chance of completing on time or early ready for the employer whenever they need it and by the employee being organised their workplace will have all their equipment ready to use instead of all a mess.

Team working

If you are good at team working the employers love that you can work with other and that you're not going to be shy towards the rest of the group if the employee is shy he or she may not include themselves in the conversations about the work they have to do and they may not understand what they have to do

Time management

Time management is not being late for work or late from dinner employers will not like you being late to work because its valuable work time that they have set you if employers think you are always going to be late to work they will most likely sack you that's why they like you having good time management also if the employee has good time management they will complete work they are asked to do by the employer on time instead of late and most likely not correct.

Problem solving

The employees likes when the employee is good at problem solving because it means the employee will not becoming to the employer asking for them to fix the problem instead the employee will be able to fix it and get on with the work they need to do.

Confidence

Confidence is good for an employer to see because they know you are going to be willing to show your work to exceed and not be scared of what others may think employers really like it when you know what you are talking about and being confident makes you sound like you do.

Tolerance

Employers like you to have tolerance either towards others or the work you are doing the employer could hire a person that the employee does not like or get on with but because its a work place they would like you to tolerate it and be nice to the other employee also the employee may not like working on what they have to but they employee would like you to just do the requested task they asked to be completed to be done and they just have to complete it.