Unit 1 P4: Create a short review document which describes the ways in which you have demonstrated a range of effective interpersonal skills so far during the course. These could be during group work, activities or presentations

Unit 1 P4 Callum Bradwell

create a user guide for the year 7 pupils which will enable them to use the new email system.

Access email
This is how to access you email account.

1. Type in your email address.
2. Enter your password unless it logs you in automatically without the password.
3. Click the sign in button.
4. Done! you will be able to access your email account.

Send
This is how to send an email.

1. Click "new mail" 
2. type in the email address you want to send it to
3. add a subject about the email you are sending
4. add the text to the email this is the information you want the person to see who you are sending this email to.

Open
This is how to open a new email.

1. Click "new mail"
2. then there is a recipient you want to send it to add them to it
3. add a subject 
4. add text you want the recipient to see

Add a contact
This is how you add a contact.

1. Click the people button 
2. search the person you wish to add 
3. click on there name 
4. click add to contacts
5. fill out the contact information about them
6. click save.

Attach a file to an email
This is how you attach a file to an email.

1. Click insert
2. click attachment
3. go to the folder your file you want to attach is in
4. click the file you want to add
5. click open
6. done you have an attachment on your email

Cc
This is how you add a CC to an email.

1. click the CC text box
2. type in the email address you want to be your CC

Make a message ‘urgent’
This is how you make a message urgent

1. Click the extra options button with the ... on it
2. select "set importance"
3. click high, normal or low
4. done you made your message urgent. 

Unit 1 P3: Discuss potential barriers to effective communication

P3- Discuss potential barriers to effective communication

Barriers
Barriers can stop communication between each other for example if a teacher was teaching a class and there was builders outside making too much noise that would be a barrier stopping the teacher communicating with the students. They could solve this by closing the windows and see if it any quieter or moving to a different room so the teacher can talk to the class.

Cultural differences
The barriers with cultural differences are one person may be from a different part of the country but they will have a different way of saying words like people from Newcastle say “Why aye man” which means yes but to a person who lives in Manchester most of them would not understand what they mean this can be a barrier to another person.

Question and answer
A barrier that could be with question and answers is the person who is getting asked the question may not understand what you mean because of the way the person asking the question said it. This could be fixed by explaining the question to the user.

Accuracy
Accuracy is needed when giving information. The barriers could be that if the information is not accurate the user could get bored and stop listening so it is best to get to the point and not go on with yourself.

Methods
Barriers can be overcome by using methods like teachers do if the one of their students isn’t listening they will interact with the user when talking to the group this makes the student listen. The barriers could be that the student is not listening and talking to his mate.

Active engagement
The barriers between active engagement and a student could be that they do not understand how to play the game that the teacher has set up and may not like playing it which will be a barrier to make them want to play the game.


Types of question
The barriers that could be faced with are the user not understanding what you was saying when you was first talking and now they do not know what the answers are.

Spelling and grammar
If the spelling and grammar is not correct this could be a big barrier for the user to understand what the information they are reading is about. The barriers could be its too hard to read and might not be able to understand it which will stop them from completing what needs to be done.

Structure
The barriers for structure is in other countries they could be reading from the opposite side making it hard for the user to read if it’s not in the correct structure. The barrier could be that the structure may make the information hard to read like where to start off or if there is just a big paragraph of work.

Proofreading
The barriers when proofreading is the person who put the information together might have different meanings to words. This could make the work not understandable. This could make mean the user gets the wrong end of the stick and does the wrong work.