Produce a word report that explains the principles of effective
communication. It must discuss 3 points from each of the areas outlined
below.
Cultural differences
Certain people may speak differently as within a different accents and they have different slang to others this could make it hard for people to know what your on about like there is the geordie accent which they talk a lot different to other accents which means they might have different meanings to the words. Other cultural differences could be in different countries like in one country by showing the soles of your feet its disrespectful to others and a lot of people really do not like it.
Question and answer
Asking someone a questions is making the user interact with you also you could ask if they had any questions that you might not of gave information on this can help you better at the work you are doing and give the user the answer they need.
Accuracy
Make the information the you are giving to the users is accurate you do not want to go on about unneeded information this could make the user who is listening to you get bored of it or they might just leave because the information you are giving is going too far off the subject at hand.
Methods
The way you show the information is key to communicating with the audience you could use a PowerPoint with short amount of text and pictures because no one likes to read a big bunch of text you want to get right to the point. Other methods could be sign language which can help people who are deaf to understand what the information is. Different facial expressions when talking about certain information like if the information is funny you could have a facial expression that shows you are laughing to let the audience know that its a funny part of information.
Active engagement
By engaging the audience in activities it helps the users get their head around the information you are giving them. By making all the users engaged in the activities it makes sure they are all listening.
Types of question
When asking the audience different types of questions is good because it helps recap the whole of the information incase other users missed out. other users may not know the answer to a question but another user does and by them answering it, it will help the other user to understand all the information.
Spelling and grammar
If spelling and grammar is incorrect it could lead the user of the information in the wrong direction. Spelling a few words wrong could mean the user might not understand any of the information given.
Structure
The structure of information should be easy to read and not a lot of text the user could get bored of reading or could find the information hard to read and give up. The structure needs to be layout the correct way for the user for example if all the information is in random places that will make it really hard for the user to know where to start reading. It should be set out in titles, subheading and paragraphs.
Proofreading
Proofreading information is key to make sure it makes sense and sounds correct making other people read the information out to you can help in correcting any errors found in the information.
